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Support Center

A help centre with three ticket categories, an AI first responder inside tickets and answers to common questions right in chat.

ZeroBot 2 NewVersion 2 · updated 4 Oct 2026
supportticketsai

Everything a server needs to handle support well, in one install.

What you get

  • A Help Centre panel with a menu for General Support, Report a Member and Purchases and Billing
  • Ticket AI on all three: it answers first and hands the ticket to your team when a person is needed. Payments, appeals and account security always go straight to Management
  • Six Auto Answers entries for the questions members ask every day, answered in chat without a ping

Before you install

Have a support channel, a category for tickets and two roles: Support Team and Management. ZeroBot can create any of them for you.

Install it on your server

What it contains

  • General SupportTicket panel
  • Report a MemberTicket panel
  • Purchases and BillingTicket panel
  • Help CentreMulti-panel
  • Ticket AITicket AI
  • Auto Answers starterAuto Answers

You map these to your own channels and roles when you install, or let ZeroBot create them:

#rules#supportTickets@Management@Support Team

Preview

General Support

Ticket panel
  • Used inside a multi-panel (no channel of its own)
  • Tickets open in Tickets
  • Staff teams: Support Team (@Support Team)
  • Up to 1 open tickets per member
  • Asks one question and lets the AI answer it before a ticket opens
The panel
ZeroBotAPPtoday at 20:05
General Support
Questions about the server, a problem with a feature, or anything else you need a hand with.
💬General Support
First message in a new ticket
ZeroBotAPPtoday at 20:05
Thanks for reaching out. Tell us what you need in one message, with any screenshots that help, and someone from the team will pick it up.

Report a Member

Ticket panel
  • Used inside a multi-panel (no channel of its own)
  • Tickets open in Tickets
  • Staff teams: Support Team (@Support Team)
  • Up to 2 open tickets per member
The panel
ZeroBotAPPtoday at 20:05
Report a Member
Someone breaking the rules, harassing others or trying to scam? Report it privately here.
🚩Report a Member
First message in a new ticket
ZeroBotAPPtoday at 20:05
Please send the member's exact username, what happened and when, and screenshots or a short video as proof. Reports without proof are hard to act on.

Purchases and Billing

Ticket panel
  • Used inside a multi-panel (no channel of its own)
  • Tickets open in Tickets
  • Staff teams: Management (@Management)
  • Up to 1 open tickets per member
The panel
ZeroBotAPPtoday at 20:05
Purchases and Billing
Something you paid for did not arrive, you were charged twice, or you have a question about a refund.
💳Purchases and Billing
First message in a new ticket
ZeroBotAPPtoday at 20:05
Please send your username, the order or transaction ID from your receipt, what you bought and when. Never post a password or card number.

Help Centre

Multi-panel
  • Posted in #support
  • A menu with 3 categories: General Support, Report a Member, Purchases and Billing
The help centre
ZeroBotAPPtoday at 20:05
Help Centre
Pick what you need from the menu and a private ticket opens between you and the team.
Before you open one
Say what you need in your first message and add screenshots straight away
One ticket per issue, and please do not ping staff inside it
Payments and appeals belong in a ticket, never in public channels
What do you need help with? ▾

Ticket AI

Ticket AI
  • Answers up to 4 times in a ticket before handing it to staff
  • On the panels: General Support, Report a Member, Purchases and Billing
  • Hands over to @Support Team
  • Payments, appeals and security go to @Management
  • 6 escalation topics: Purchases and payments, Refunds and chargebacks, Ban and mute appeals, Hacked or stolen accounts, Complaints about staff, Member reports
  • Extra instructions included
  • Ticket notes included
Ticket notes the AI reads
ZeroBotAPPtoday at 20:05
Tickets are answered by the Support Team, usually within a day.
Payment problems, refunds, ban appeals and hacked accounts are always handled by Management.
Reports need the member's username and proof (a screenshot or a short video).

Auto Answers starter

Auto Answers
  • Auto Answers on, answering in every channel
  • 6 knowledge entries, 6 of them answer in chat
  • Opening a ticket: "how do i open a ticket", "need help from staff", "contact staff"
  • Server rules: "where are the rules", "server rules", "what are the rules"
  • Reporting a member: "how do i report someone", "report a member", "report a scammer"
  • Payment problems: "payment did not arrive", "refund", "charged twice"
  • Joining the staff team: "how do i become staff", "staff applications", "are you hiring staff"
  • Appealing a punishment: "how do i appeal", "appeal my mute", "appeal a warning"
Answer to "how do i open a ticket"
ZeroBotAPPtoday at 20:05
Head to #support and pick what you need from the menu. A private ticket opens between you and the team.
Answer to "where are the rules"
ZeroBotAPPtoday at 20:05
The rules are in #rules. They are short, and knowing them saves everyone time.
Answer to "how do i report someone"
ZeroBotAPPtoday at 20:05
Open a ticket in #support and pick Report a Member. Add their username and a screenshot or short video, so the team can act quickly.

Questions about installing it? Ask in the support server

Related setups

More in Discord ticket panels and support setups.